Refund and cancellation | Gotravo

Cancellation and Refund Policy

If due to any reasons you want to cancel the tour or holiday package, we must be notified of the same in writing. The cancellation charges will be effective from the date we receive the advice in writing. The cancellation charges would be as follows:

• Any amendment to the original bookings will be done at an extra cost to the customer. You need to give us in writing if you want request an amendment in your package. However, if any of the amendment requests results in cancellation of one or more services, then the Gotravo is liable to recover cancellation charges as indicated in the above-mentioned table.)
• The above-mentioned cancellation charges are applicable only against the packages published by the Gotravo.
• No refund for any unused part of the services provided in Gotravo package.
• All cancellations must be made directly with Gotravo, not with tour providers.
• No cancellations are entertained for air tickets and hotel booking.

Cancellation due to visa rejection

• Gotravo will not be liable for any visa rejection and it is entirely at the discretion of the concerned Consulate/Authorities to grant/reject visa.
• Gotravo only helps you with visa document process and provides necessary guidance for the purpose of applying for visa.
• Gotravo will not responsible for non-issuance of your visa due to receipt of incomplete or delayed documents from the applicants.